Privacy Policy

Last updated: September 19, 2026

This policy explains what information the Safestay Deals mobile app and website (safestay.co.ke) collect, how it's used, and how it's protected. Safestay Deals converts Safaricom and Airtel airtime, and Safaricom Bonga points, into M-Pesa cash, and sells Data, Minutes and SMS bundles.

Information we collect

We only collect what's needed to process the transaction you request:

When you	We collect
Convert airtime or Bonga points to cash	The phone number sending the airtime/points, the M-Pesa number to receive cash, and the amount
Buy a Data, Minutes or SMS bundle	The recipient's phone number, the M-Pesa number paying for it, and the bundle selected

We do not request access to your contacts, location, camera, microphone, SMS messages, or call logs. The app does not collect any information beyond what you enter directly into these forms.

How we use your information

• To process your airtime/Bonga-to-cash conversion or bundle purchase
• To send the resulting M-Pesa payment via Safaricom's Daraja API
• To verify and confirm receipt of airtime/points you send us
• To provide customer support if you contact us about a transaction

How we share your information

We share transaction details (phone numbers and amounts) only with Safaricom, via the official Daraja API, because that's how M-Pesa payments and airtime transfers are processed. We do not sell your information to anyone, and we do not share it with any other third party for marketing or advertising purposes.

Data retention

We keep transaction records (phone numbers, amounts, status) for as long as needed for accounting, dispute resolution, and legal/tax compliance.

Security

All payments are processed through Safaricom's official Daraja API — we never hold your M-Pesa PIN or handle cash directly. Our systems are access-controlled and only authorized staff can view transaction records.

Your rights

You can ask us what information we hold about a transaction you made, or ask us to correct inaccurate details, by contacting us below.

Children's privacy

Safestay Deals is not directed at children and is not intended for use by anyone under 18, consistent with M-Pesa's own eligibility requirements.

Changes to this policy

If this policy changes, we'll update the date at the top of this page. Continued use of the app after a change means you accept the updated policy.

Contact us

Questions about this policy or your data:
Email: info@safestay.co.ke
Phone / WhatsApp: +254 704 922384